Survicate Alternatives: 7 Tools To Get Reliable Customer Feedback

Survicate may have loyal fans, but its high pricing, limited features, and rigid customization often frustrate startups seeking meaningful insights. If you’re feeling held back, it’s time for a change. Start by exploring these Survicate alternatives to find the one that’s right for you.

7 Best Survicate Alternatives

1. Blitzllama

Blitzllama is a customer feedback management platform that leverages AI-driven analytics to deliver actionable insights. With unlimited survey responses and quick support channels, It is an affordable alternative to Survicate.

Key Features

• AI-Powered Analytics: Get advanced insights using machine learning for response pattern analysis 
• Affordable Pricing: Unlimited responses for half of Survicate’s price based on monthly active users
• Multilingual Surveys & MAU Sampling: Customize surveys in multiple languages and segment monthly active users 
• Real-Time Custom Dashboards: Shareable dashboards with pinned charts for collaboration such as automated reports, revenue & pain points, drill-down capabilities, and more
• Event-Based Triggers: Capture feedback from the right users at the right time during product journeys using event and cohort-based targeting

Blitzllama vs Survicate Feature Comparison

Pros

• Unlimited Responses: Offers unlimited survey responses for less than Survicate’s starter plan cost helping firms manage large feedback volumes
• ‍Immediate Support via Slack: Offers direct 1:1 support through Slack with swift resolution of issues and personalized assistance
• ‍AI-Driven Analytics: Uses advanced AI to analyze response patterns with 95% accuracy in sentiment analysis

Cons

• Limited In-App Guidance: Lacks in-app guidance which helps teams in quick user onboarding and engagement 
• Fewer Integrations: Offers a limited range of integration compared to Survicate which might delay workflow integration

Why Use Blitzllama?

Need a low-budget feedback analysis tool that’s comprehensive? Blitzllama is your best bet. Get the best of AI sentiment analysis and immediate Slack support without breaking the bank. 

Integrations

• Survey Platforms: Google Tag Manager, Web, React Native, Flutter, iOS, and Android 
• Feedback sources: Play Store, Appstore, CSVs, surveys, Intercom, Freshchat, Zendesk
• Analytics: Export API, Webhook, Backend Trigger, Zapier, and more
• Collaboration: Slack 

Blitzllama vs Survicate Pricing 

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Read more about Blitzllama vs Survicate in-depth

2. Sprig

Spring is a user insights tool that does more than just surveys. It combines surveys with session replays to help you gain a contextual understanding of user behaviors. It also helps product teams uncover the ‘why’ behind the survey responses.

Key Features

• Surveys: Collect and analyze user feedback at critical touch points using in-product surveys, NPS, CSAT, etc.
• Session Replays: Watch user behavior including interactions in real-time to discover underlying issues and pain points
• AI Analysis: Real-time insights into product issues and opportunities thanks to machine learning
• Multi-Platform Support: Web and mobile app integration for contextual feedback collection
• Multi-Platform Support: Contextual feedback is supported by web and mobile 
• Targeting & Logic: Advanced targeting and conditional logic that create a unique survey flow for a user

Sprig vs Survicate Feature Comparison

Pros

• AI-Powered Analysis: Uses Open AI to provide instant and meaningful insights from customer feedback from large volumes of data
• Comprehensive Platform: A one-stop solution that centralizes surveys, session replays, and heatmaps for a holistic view of user experience 

Cons

• Mobile Delivery Add-On: Mobile delivery requires an additional fee which will increase overall costs
• Necessary Features in Higher Tiers: Branding customization is only available in the Enterprise plan, which may or may not be for smaller teams 

Integrations 

• Installation Integrations: React Native, JavaScript, iOS, Android, Segment Web, Segment React Native, Segment iOS, Segment Android, Google Tag Manager
• Enrichment Integrations: RudderStack, Public API, Census, Segment Classic
• Experimentation Integrations: Optimizely, LaunchDarkly
• Analytics Integrations: Amplitude, Mixpanel, Webhooks, Segment Stream, Data Export API
• Collaboration Integrations: Zapier, Slack

Why Use Sprig?

Sprig is a great tool for product teams seeking real-time (read: contextual) feedback. With its session replay feature, product teams can make product improvements by exploring user behavior at a granular level. 

Sprig vs Survicate Pricing 

3. Pendo

Pendo is a product experience platform exclusively for product managers and customer success teams. It’s an ideal alternative to Survicate offering survey collection, in-app guides, and product analytics.

Key Features

• In-App Guides: Offers personalized no-code in-app guides that help in onboarding users and drive feature adoption; can be personalized for specific user segments
• Product Analytics: Provide deeper insights into feature usage, user and conversion flows; identify what’s working, discover bottlenecks, and make better decisions  
• Session Replays: Replay user interactions and understand the context behind the user behaviors as visual evidence 
• Product Validation Tools: Prioritize features from customer feedback and implement them in your product roadmap
• Multi-Platform Survey Support: Collect and analyze surveys across web and mobile platforms for a holistic view of customer sentiments and experience

Pendo vs Survicate Feature Comparison

‍Pros

• Product Feature Adoption Insights: Granular analytics on feature usage and feature adoption rates help product managers monitor the effect of individual features on UX 
• Comprehensive User Education Tools: No-code app guides that help non-technical users gain value without technical dependency

Cons

• Complex Setup for Small Teams: This might be time-consuming for smaller teams due to its complicated setup which may prolong the onboarding process
• High Cost for Feature Scope: The price may not be justified for the list of features if underutilized by teams needing basic surveys and feedback.

Why Use Pendo?

Pendo isn’t just a survey tool, it’s a product engagement suite that helps improve user onboarding, enhancing experience and adoption.

Integrations 

• Customer Relationship Management (CRM): Salesforce, HubSpot
• Customer Support and Success: Zendesk, Intercom, ChurnZero
• Collaboration and Communication: Slack, Confluence
• Data and Analytics: Segment, Looker, Tableau, Snowflake, BigQuery, Redshift, Amazon S3, Google Cloud Storage, Microsoft Azure Storage
• Product Management and Development: Jira, Figma, InVision, Optimizely
• User Feedback and Surveys: Qualtrics, UserTesting, Voxpopme, G2, TrustRadius
• Automation and Workflow: Zapier, Tray.io, Integrately, Workato
• Authentication and User Management: Okta
• Scheduling and Meetings: Calendly
• Other Integrations: Algolia, Help Scout, HelpDocs, Swiftype, Crowdin, DataGrail, Dataworkz, Domo, Drift, Fulcrum, Microsoft Azure, Pano, Planhat, Totango, WordPress

Pendo vs Survicate Pricing 

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4. Hotjar

Hotjar provides insights into user behavior through heatmaps, session recordings, and feedback surveys. It’s a comprehensive solution for understanding how users interact with a website.

Key Features

• Heatmaps: View user interactions including where they click, move, and scroll on your site
• Session Recordings: Watch real user sessions, capture mouse movements, scrolling, etc across the user journey via session recordings
• Feedback Surveys: Collect qualitative feedback from users using contextual feedback surveys to identify user preferences, needs, and pain points
• Incoming Feedback: Feedback widget to collect quick feedback and comments from users on different pages, elements, etc 
• Multi-Platform Integration: Smooth integration with websites and other platforms to help collect real-time feedback

Hotjar vs Survicate Feature Comparison

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Pros

• Web Experience Optimization Tools: Heatmaps and session recordings help diagnose usability issues and come up with fixes
• Direct, In-Page Feedback Collection: Non-intrusive feedback widget that prompts users to give real-time feedback 

Cons

• No Mobile or Multi-Channel Feedback: Web-only presence and lack of mobile, email, and other survey channels may make it less suitable 
• Limited Customization for Feedback Widgets: Widgets may not fully visually align with the website due to limited customization compared to its competitors

Why Use Hotjar?

Invest in Hotjar if you want to optimize your web interactions and UX with visual evidence of behavior analysis plus collecting feedback.

Integrations

• Analytics and Data Platforms: Google Analytics, Mixpanel, Kissmetrics
• Tag Management: Google Tag Manager, Tealium
• Customer Relationship Management (CRM): HubSpot
• Project Management and Collaboration: Jira, Asana, Trello, Linear
• Communication Tools: Slack, Microsoft Teams
• A/B Testing and Personalization: AB Tasty, Optimizely, Unbounce, Kameleoon
• E-commerce Platforms: Shopify, WooCommerce, BigCommerce
• Content Management Systems (CMS): WordPress, Wix, Webflow, Squarespace, Drupal, Joomla, PrestaShop, Kajabi, Leadpages, Weebly, HubSpot CMS, Instapage, HelpDocs
• Automation and Workflow: Zapier, Webhooks, Hotjar API
• Customer Data Platforms: Segment, Freshpaint, RudderStack, Amplitude, Tray.io
• Other Integrations: Contentsquare, Appcues, Omniconvert, Convert

Hotjar vs Survicate Pricing

5. SurveyMonkey

SurveyMonkey is one of the most popular Survicate alternatives offering a full range of survey features for businesses of all sizes. It’s known for its versatility in sending and analyzing surveys.

Key Features

• Multi-Platform Surveys: Build surveys across email, web, SMS, website embeds, and QR codes for multichannel feedback 
• Custom Templates: Access to tailored templates including customer satisfaction, employee engagement, event feedback, market research, etc.
• Data Integration: Import survey data with tools like Slack (notifications), HubSpot (CRM), and Google Sheets (automatic export) for no extra cost
• Advanced Survey Logic: Create accurate surveys with skip logic(conditional questions, question randomization(minimize bias), and piping for personalized questions
• Multi-Language Support: Automatically detect and deliver surveys in the preferred language of your audience in 56 languages

SurveyMonkey vs Survicate Feature Comparison

Pros

• Diverse Survey Channels: Reach various audiences across channels like email, SMS, and social media for better response rates 
• Precise Survey Logic and Flow Control: With advanced conditional logic, branching, Q&A piping, question randomization, and random assignment  

Cons

• No Behavioral Insight Features: Lacks product analytics tools like session replays and heat maps that offer deep insights into user behavior
• Scalability Challenges: Lacks in-product surveys or advanced analytics that are necessary as you scale your business which requires extensive manual integration 

Integrations

• Analytics & Reporting: Google Analytics, Tableau, Microsoft Power BI
• Project Management: Jira, Asana
• Automation: Zapier
• Collaboration: Slack

• CRM: HubSpot, Salesforce
• Customer Support: Zendesk, Intercom
• Customer Success: Gainsight
• Collaboration: Slack, Microsoft Teams

Why Use SurveyMonkey?

Go for SurveyMonkey if you prefer a simple and versatile survey for multi-channel surveys and hassle-free integration into existing workflows.

SurveyMonkey vs Survicate Pricing 

6. GetFeedback

GetFeedback is a customer experience tool aimed at enterprises, focusing on understanding customer sentiment across multiple channels.

Key Features

• Sentiment Analysis: Sentiment analysis backed by AI to understand sentiment behind open-text responses and categorize positive, negative, and neutral sentiments
• Multi-Channel Distribution: Send surveys via email, SMS, web links, or embedded widgets on websites and apps for higher response rates 
• Salesforce Integration: Combine feedback with CRM data to automate survey distribution, assign follow-up tasks, and access insights 
• Survey Templates: Ready-to-use templates that can be customized to create and deploy surveys faster
• Branded Survey Design: Reinforce your brand identity by customizing colors, logos, fonts, and other design elements in your surveys

GetFeedback vs Survicate Feature Comparison

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Pros 

• Salesforce-Native Integration: Hassle-free integration with Salesforce helps combine feedback in CRM helping customer support and sales teams
• Extensive Sentiment Analysis: Sentiment analysis across various touch points in the customer journey adds a qualitative depth to survey data

Cons

• Strong suited for Salesforce users: Brands that don’t use Salesforce may be not able to gain much as GetFeedback’s use cases are geared towards Salesforce
• Geared Towards Larger Enterprises: With enterprises as its target market, small firms will be shelling out more for multi-channel support and sentiment analysis.

Integrations

• Customer Relationship Management (CRM): Salesforce, HubSpot
• Customer Support: Zendesk, MaestroQA
• Project Management: Jira
• Analytics: Google Analytics, Adobe Analytics, Contentsquare
• Collaboration: Slack, Microsoft Teams
• Marketing Automation: Pardot, Marketo
• Tag Management: Google Tag Manager, Tealium
• A/B Testing: Optimizely, A/B Tasty
• Session Replay: Decibel, Acoustic
• Data Integration: Zapier, Webhooks
• Customer Experience Analysis: Chattermill
• Digital Experience Analytics: Medallia Digital Experience Analytics

Why Use GetFeedback?

Use GetFeedback if you require in-depth sentiment analysis with your organization having a strong preference for Salesforce or of the same kind. 

GetFeedback vs Survicate Pricing 

7. QuestionPro

QuestionPro is a well-packed survey alternative to Survicate for those seeking advanced analytics, speedy survey deployment, and access to diverse audiences.

Key Features:

• Custom Surveys: Custom surveys with personalized questions, and advanced logic, while creating a brand identity via logos, colors, and fonts
• InstantAnswers: Access a large pool of over 22 million global respondents to get faster and vast demographic feedback 
• Advanced Reporting: Examine survey data extensively using analytics tools like cross-tabulation, segmentation, Conjoint, and MaxDiff
• Audience Management: Identify and create user segments by maintaining respondent panels by applying deep demographic filters
• Mobile Surveys: Mobile responsive surveys compatible with various devices with the offline ability so users can fill surveys without an internet connection 

QuestionPro vs Survicate Feature Comparison

Pros

• Advanced Customization for Survey Crafting: Extremely flexible survey design options with customizations that make it suitable for academic and market research
• Offline Survey Collection Capability: Offline mobile surveys can be a relief for remote areas or underdeveloped areas where internet access is unreliable

Cons

• Complex UX for Beginners: Not the best tool for beginners looking to create quick surveys due to its steep learning curve
• No Integrated Event-Based Triggers: The absence of event-based survey triggers affects the opportunity to collect contextual feedback possibly leading to recall bias 

Why Use QuestionPro?

Select QuestionPro only if you need a broad customized tool with quick access to survey audiences and detailed analytics. Market researchers seeking broader reach will benefit from this.  

QuestionPro vs Survicate Pricing 

Wrapping Up

Survicate is a great tool for collecting user feedback, but it's not your only option. Depending on your needs, you might find other tools that offer better value—whether it's lower cost, deeper insights, or features like heatmaps, sentiment analysis, or advanced product analytics.

Here are 7 top alternatives, each bringing something unique to the table for your feedback goals. If you're looking for affordability, advanced analytics, or detailed user journey insights? One of these solutions is likely the perfect fit for your priorities.

In case you still aren't sure, our team can help you find the right tool for your needs. Book a demo and let's see how we can help you.